Salon Policies

My salon is attached to my home; hence appointments are always required. Existing clients may book online, otherwise please contact me to reserve a new guest appointment or fill out the new client form. I do not accept walk-ins. I only take one client at a time, so you will always have my undivided attention and full privacy. If you would like to schedule a service at the same time as a friend, I can accommodate that as well.

SERVICE GUARANTEE

I personally guarantee all services. If you are unsatisfied with your service and require changes to be made, please let me know within 7 days after your service is provided, and I will gladly fit you in to make adjustments at no additional charge.

LATENESS

If you are more than 15 minutes late, your appointment may either need to be shortened or rescheduled as to not affect the rest of my scheduled appointments for that day. If you are running late, please text me as soon as possible at 813-997-5100.

RETAIL

All sales on retail are final. There are no refunds on retail. If you happen to change your mind on a product and it has not been opened and used, you may exchange it within 30 days for another one of equal value.

PAYMENT AND GRATUITY

I accept all major debit/credit cards. I also accept contactless payments, as well as Apple Pay and Google Pay. You may pay for your service in cash, but no change can be provided. Gratuity is never expected, but greatly appreciated! My payment processing service allows gratuity to be added to your credit card.

GUESTS AND CHILDREN

Please be advised that due to liability reasons and the intimate studio environment, I ask that childcare is provided away from the salon.

Cancellation Policy

Your appointment is very important to me and is reserved especially for you, and while I understand that sometimes schedule adjustments are necessary, I respectfully request at least 24 hours' notice for cancellations.

Please understand that when you forget or cancel your appointment without giving enough notice, I miss the opportunity to fill that appointment time, and clients on my waiting list miss the opportunity to receive services.

If you cancel more than 2 times with less than 24 hours’ notice, you will be required to leave a deposit of 50% of the service fee for any future appointments. That deposit will be used as a non-refundable cancellation fee should you cancel with less than 24 hours’ notice.

Anyone who does not show up for their appointment will be required to make a deposit of 50% of their service fee to book any future appointments. That deposit will be used as a non-refundable cancellation fee in the event of another no show.

Thank you for supporting my locally owned business!